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| Reactive
Maintenance Reactive maintenance is the response to unplanned events. We are available to take calls from tenants/landlords and letting agents during a full calendar year, 24hrs a day. We will action requests for reactive maintenance for ALL aspects of the property, based on the requirements of the landlord or letting agent. When we receive a call we will know, from the address, the name and also the level of service associated with the property. We will take the details of the request and issue the tenants a unique reference number. We will establish that the request justifies a call out and ask the tenant to confirm that they have tried all reasonable actions to rectify the defect as detailed in their tenant pack. If the request does warrant a call out, a suitable qualified contractor will then be assigned to the ‘event’ and dispatched to the property. On arrival at the property, the contractor will investigate the request and remedy as necessary. The tenant will be asked to sign a Work Report before the contractor leaves. (signing the Work Report does not mean the work is completed or gives authorisation for payment. It is merely to establish the arrival and departure times of the contractor). Our invoice will follow shortly after the work is complete with a copy of the Work Report. Aardvark Services will check the Work Report against the invoice; ensuring prices are correct and relate to the work carried out at the property. The invoice is then forwarded for payment. A weekly report can be sent to the landlord or letting agent that indicates the number of calls, the properties affected and the costs for the works carried out. Planned Maintenance Planned Preventative maintenance is maintenance that is completed to a plan in order to prevent deterioration and premature failure. Manufactures maintenance standards are, where they exist, the normal basis on which the PPM schedule is built. Examples would be:- The regular servicing of a boiler to ensure that it is retained in good order, is safe and operates to its maximum efficiency, thus reducing operating cost and optimising operating life span. The regular painting of external woodwork to ensure that the appearance is maintained at a high level and the wood itself is prevented from rotting. Computer Systems Our computer based management system provides our Service Centre with the means of effectively managing every event from beginning to end. It holds the relevant information about each of our clients and their property portfolio. These include:- The address of every property and other relevant details Name of the occupier, letting agent and/or Landlord Full asset schedule of equipment within the contract The detailed P.P.M. schedule The details of all approved contractors We use the system to record each action from the first call to the final report. We also hold all cost / invoice records enabling us to provide a full history. The history is retained ad infinitum and is used to aid planning of repairs and / or replacements and the associated costs. Thus we are able to support forward financial planning with factual information of past costs. |
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Services LTD Swindon Wiltshire Telephone 01793 529999 |